FAQ

Each Wrensilva® product is very different in terms of size and weight and time it takes to build.

Please reference the chart at the top of our Shipping Page to see the shipping cost and current projected lead time to ship date.

Our consoles are all handbuilt and handwired in San Diego, California. We try to be as accurate as possible with lead times but please order with enough advance time for flexibility if your console is intended for a special occasion or as a gift.

Our Loft ships via FedEx Ground in standard cardboard boxes.

Large consoles such as the M1 and Standard One consoles ship via freight in a well-padded cardboard crate. When the console reaches the local terminal, the shipping provider will call the customer directly to schedule drop-off within a window of 2-3 hours, customer's choice as to which business day the delivery is performed. The freight company will wheel the crated console into your garage or street-level entrance. They will not unbox, carry up stairs, or set up the console. White Glove Service is available as an add-on.

White-glove is only included for our largest console, the M1.

White-glove service is not included for The Standard, but can be added to your order at any time up until ship date through this page:

White Glove

Absolutely. As these are high value packages, we never ship a console without contacting the customer first to check scheduling concerns and affirm that someone will be available to accept and confirm a successful delivery. A representative will reach out about a week before the projected ship date to inquire about availability to accept delivery, confirm your shipping address, and inquire about any special considerations. Tracking information for all products will be provided upon shipping.

Yes. Please contact us directly at hello@wrensilva.com to inquire. We are headquartered in San Diego, California.

DO NOT PROVIDE YOUR SIGNATURE FOR DAMAGED PACKAGES!

Please refuse delivery and immediately give the unboxed unit back to the delivery driver. Providing your signature at delivery is affirming to the delivery company that the package arrived in good condition. This severely complicates the return process.

If however, you or another has already signed and accepted delivery of the damaged unit, please DO NOT DISPOSE OF PACKAGING and contact us immediately at hello@wrensilva.com. We will assess the situation on a case by case basis to determine whether the item needs to be returned or can be easily serviced by a local technician. Again, please keep the packaging. Should the item need to be returned for replacement, you will need the packaging to return the item and we will need it to negotiate damages and reshipping in both directions with the carrier. Any photographic documentation of the unopened package is also appreciated.

Finally, we gladly will take care of any units that have been damaged in transit and will work quickly to resolve any issue, however we do not ship replacement units for consoles that have not been returned to us. The exception to this is if you consent that we will place a hold charge for the additional unit should the first item not be returned.

Yes it is. Turntable belts are just slightly awkward to install until one gets the hang of how to do it. Here's a video of our favorite method: Turntable SetUp

If you have accidentally stretched your belt, oftentimes simply popping it into the freezer for an hour will shrink it back to its original size.

Replacement belts are available here.  You should only need to replace your belt every few years depending on usage.

We are always on the lookout for new talent!

If you have a background that you feel would be a great addition to Wrensilva, please send us your resume and a short introduction to yourself and your skills within the body of the email. Resumes sent with only an attachment, no introduction, will not be opened.

Send here: hello@wrensilva.com

We look forward to hearing from you!