Frequently Asked Questions

GENERAL

Where can I see and hear your consoles?

Visit our LA Listening Studio

8625 Melrose Ave, West Hollywood, CA 90069
Tuesday–Saturday 11am–5pm

Schedule a tour and demo at our San Diego workshop
1995 Main St., San Diego, CA 92113
*please call ahead to schedule a private demo*

 

Contact us

Does Wrensilva have a Design Trade program?

Yes. Wrensilva has been a partner to AV professionals, interior designers, and architects since our founding in 2016. Click here to apply: Wrensilva® Design Trade Program. Once your application has been reviewed and approved, our Trade Representative will be in touch by email about your membership.

Member Benefits Include:

  • Designer-exclusive product options
  • Member-only pricing
  • Material samples and product literature
  • Exclusive previews of new designs

Do you offer financing or a payment plan?

Yes, Wrensilva is pleased to offer Shop Pay Installments. Shop Pay gives you the option to pay in full at checkout, or to pay for your order over time. You can split your purchase into monthly installment payments, term lengths and rates vary. Select Shop Pay at checkout for monthly installment payments.

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

If I have a turntable already and want it built into the console, is that possible?

No. We've carefully selected each turntable component in our stereo consoles to deliver the Wrensilva audio experience we're known for. But you can never have too much music in your home, please consider saving that turntable for another room.

Do you do rush orders?

At this time, all of our consoles are handbuilt to order and have a lead time before they are ready to ship. We fulfill orders in the order sequence in which they are placed. However, if you have a special project need feel free to contact us and we’ll see what we can achieve. If you are purchasing a Wrensilva as a gift and would like something to present on a specific date, please see next question.

What can you do for orders intended as a gift?

If your order is (or will be) placed close to the special date, no need to worry. We will put together a curated Wrensilva gift pack to present in advance of the console’s arrival so you have something to present.

Do all of your consoles work with Sonos®?

Yes. All of our consoles are integrated with full Sonos functionality so you can access and stream all your online music services through the Sonos App. You can also pair your Wrensilva with any Sonos speakers in your home so you can even play vinyl in other rooms. Contact us to learn more.

SHIPPING

How much is shipping and how long does it take to receive my order?

Each Wrensilva® product is very different in terms of size and weight and time it takes to build.

Please reference the chart at the top of our Shipping Page to see the shipping cost and current projected lead time to ship date.

Our consoles are all handbuilt and handwired in San Diego, California. We try to be as accurate as possible with lead times but please order with enough advance time for flexibility if your console is intended for a special occasion or as a gift.

How do you ship your consoles?

The Loft ships via FedEx Ground and requires a signature upon delivery. Our dedicated team carefully packs each Loft in two well-padded cardboard boxes to ensure a safe delivery.

The M1 and The Standard consoles ship via freight in a well-padded cardboard crate. When the console reaches the local terminal, the carrier will contact you directly to schedule a White Glove delivery appointment.

What does your White Glove delivery service include?

The M1 and The Standard are delivered through a White Glove service. A professional delivery team will bring your new Wrensilva to your home on a pre-scheduled date and handle the unboxing of the console, positioning it in a room of your choosing, and discarding all packing materials.

I travel a lot, will I be contacted before my order ships?

Absolutely. As these are high value packages, we never ship a console without contacting the customer first to check scheduling concerns and affirm that someone will be available to accept and confirm a successful delivery. A representative will reach out about a week before the projected ship date to inquire about availability to accept delivery, confirm your shipping address, and inquire about any special considerations. Tracking information for all products will be provided upon shipping.

Do you allow local pick-up or have an option for local delivery?

Yes. Please contact us directly at hello@wrensilva.com to inquire. We are headquartered in San Diego, California.

Do you ship internationally?

Not at this time but we’re happy to work with you on options for international shipping.

Please contact us. 

My item arrived damaged.  What should I do?

DO NOT PROVIDE YOUR SIGNATURE FOR DAMAGED PACKAGES!

Please refuse delivery and immediately give the unboxed unit back to the delivery driver. Providing your signature at delivery is affirming to the delivery company that the package arrived in good condition. This severely complicates the return process.

If however, you or another has already signed and accepted delivery of the damaged unit, please DO NOT DISPOSE OF PACKAGING and contact us immediately at hello@wrensilva.com. We will assess the situation on a case by case basis to determine whether the item needs to be returned or can be easily serviced by a local technician. Again, please keep the packaging. Should the item need to be returned for replacement, you will need the packaging to return the item and we will need it to negotiate damages and reshipping in both directions with the carrier. Any photographic documentation of the unopened package is also appreciated.

Finally, we gladly will take care of any units that have been damaged in transit and will work quickly to resolve any issue, however we do not ship replacement units for consoles that have not been returned to us. The exception to this is if you consent that we will place a hold charge for the additional unit should the first item not be returned.

OTHER

I received my console and love it.  However, I'm having trouble installing the turntable belt?  Is this the correct belt?

We are always on the lookout for new talent!

If you have a background that you feel would be a great addition to Wrensilva, please send us your resume and a short introduction to yourself and your skills within the body of the email. Resumes sent with only an attachment, no introduction, will not be opened.

Send here: hello@wrensilva.com

We look forward to hearing from you!

HAVE A NOT-SO-FREQUENTLY ASKED QUESTION?
EMAIL IT TO HELLO@WRENSILVA.COM

Still Have Questions

 
Wrensilva
1995 Main St
San Diego, CA 92113
 

*please call ahead to schedule a private demo*