FAQ

How do you ship the units?

Large items such as the M1 and Standard One HiFi stereo consoles ship by freight in a wooden crate and are delivered curbside to your provided address.  Prior to immediate delivery our shipping provider will contact the client directly to schedule drop-off within a window of 2-3 hours.  However, as we know our clients live busy lives, white glove delivery service is also available at an additional cost which includes a very specific time of delivery, unpacking and disposal of the shipping crate, delivery into the modern stereo console's final room position, and basic set up of the console.

Smaller items such as our Monitor speakers and accessories ship UPS Ground in a standard box.  

 How much is shipping?

Each Wrensilva product is very different in terms of size and weight.  Please add the item of interest to your shopping cart to see the shipping cost.

 Do you allow local pick-up or have an option for local delivery?

Yes we do.  Please contact us directly at hello@wrensilva.com to inquire.  We are headquartered in San Diego, California.  We frequently deliver to and consider the Los Angeles area local as well, please contact us directly if you'd like a personalized delivery quote.

Do you ship internationally?

In most cases, no.  There are some instances in which we can, please contact us directly to discuss specifics and options.

Do you do custom orders?

We do, but as they disrupt the workshop flow they can be costly.  Certain requests are relatively easy to execute, for example a different style of door or leg, others such as building a stereo turntable console in custom dimensions are very difficult and discouraged.

If I have a turntable already and want it built into the console, is that possible?

We'd rather not take the chance of damaging a turntable or record player that is precious to you.  We use quality turntable components in all our stereo consoles, please schedule a private audition to listen and we'll convince you.  One can never have too much music in life, please consider saving that turntable for another room

What turntable is used in your consoles?

We do not use a specific turntable in any of our stereo consoles.  The Wrensilva M1 comes equipped with VPI parts as well as Wrensilva parts and electronics.  Our Standard One and our Loft model are Wrensilva parts as well as components from another leading American turntable manufacturer whose name we are not at liberty to disclose as per our agreement.  However, we will say we stand firmly behind the quality of our components and affiliates.  Our stereo consoles sound amazing and we owe much of that to our partnerships.

I noticed your M1 and Standard One include Bluetooth but your Loft model does not.  Why is that?

Frankly, Bluetooth audio is very low quality and has a very short range.  The Wrensilva Loft is our latest release and for us is a step in the direction of what we feel is the future of streaming audio.  Every home to which we have ever delivered a console has WiFi, and Sonos® is on the forefront of WiFi mesh streaming audio.  Our modern stereo consoles' Sonos functionality provides a much higher quality sound, a range that extends as far as your WiFi does, a simple to use and free app that can control all your music services in one place, and the music doesn't sputter and stop when you leave the room or get a phone notification.  Not to mention you can broadcast your music to ANY Sonos product within range.  It's great technology and it's only getting better.

However, if you are in the immediate vicinity of your Wrensilva stereo console (as you would be to stream Bluetooth anyway), and say you have guests and everyone wants a turn playing their music and you miss the uber convenience of Bluetooth...use the always provided 3.5mm jack in the console deck and plug your phone in.  We guarantee the audio will be so much better than with Bluetooth, just as convenient, and even faster to switch between users.

If after experiencing a Wrensilva stereo console you still miss Bluetooth, it can easily be incorporated into your Wrensilva stereo console through the RCA jacks.  Aftermarket Bluetooth devices range wildly in terms of price and quality, if you choose to go this route we highly recommend Audioengine® brand devices for both quality and range.

 

Do you refurbish vintage stereo consoles?

We do not.  

Where can I see and hear your consoles?

Please email us at hello@wrensilva.com to schedule a private appointment.  If you'd like to see one in the wild, there are modern stereo consoles out for public listening at Mister Brown's and Caffe Calabria, both in North Park, San Diego, CA.  We hope to be adding showroom locations to this list in the near future.

How do I see your Flu...

All requests to see our Flux Capacitor should be directed to scott@wrensilva.com

Got a not-so-frequently-asked question?

Hit us up at hello@wrensilva.com and we will respond most promptly and with questionable wit

 

Thanks and have a wonderful day!