Wrensilva® Terms and Conditions

Terms of Sale

Consoles purchased from Wrensilva are handmade in our San Diego shop and built to order, we do not accept returns. This applies to all consoles, speakers, and any items that have been subject to customization. If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

In the event of defect, please refer to Wrensilva Warranty info.

In the event of damage that has occurred during shipping, please DO NOT DISPOSE OF PACKAGING and contact us at [email protected] or by phone at 1-800-292-6353 immediately. You will also need to email the carrier. A claim will need to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaged packages or loss of items during shipment.

Limited Product Warranty

What is the warranty period?

This warranty protects you for a period of one (1) year (“Warranty Period”) from your date of delivery as stated in your bill of sale or as otherwise established by Wrensilva LLC (“Wrensilva” or “we” or “us”). The Warranty Period is applicable to all Wrensilva products, regardless of each product type or model. Any warranty service or parts replacement will not extend the Warranty Period. Any warranty replacement parts or product will assume only the remainder of the Warranty Period of the original product.

What does this warranty cover and what does it not cover?

Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a Wrensilva authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless Wrensilva states otherwise, you purchased this product brand new; (4) any accessory related to product is supplied by Wrensilva.

This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance, if applicable; resulting from repairs by someone Wrensilva did not authorize; (for products not specified by Wrensilva for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by any reseller or agent; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use; any installation, removal or reinstallation; any set-up calibration or adjustment; any performance variations due to installation related circumstances, such as program source quality or AC power fluctuations.

Wrensilva reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.

What will Wrensilva do to correct problems under warranty?

If this product has a defect covered by this warranty, Wrensilva will, at its option, either: (1) repair this product at no charge to you, (2) exchange this product with a product that is functionally equivalent to this product, or (3) refund the purchase price of the product. Any replaced or refunded parts or products shall become Wrensilva property, and, by submitting any product for warranty service, you represent and warrant to Wrensilva that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.

Who is protected by the warranty?

This warranty protects only the original end-user (“you” or “your” or “Buyer”), and is not transferable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for Wrensilva products purchased from authorized Wrensilva dealers within the fifty United States, and it does not apply to products purchased or transferred elsewhere. If you purchased this product (or have subsequently transferred it) outside the fifty United States, you should contact your local Wrensilva distributor for warranty information.

How can warranty service be obtained?

In the event that you require warranty service on this product, you should first contact us directly at [email protected] or 1-800-292-6353. Please be prepared to provide detailed information on the symptoms or difficulties you have observed with the product’s performance. We may direct you to an authorized service center or ask you to send the product to us for repair. In either case, you will have to present your original bill of sale to establish warranty coverage. Do not send a product to us without prior authorization. Warranty repair of this product must be done by an authorized dealer or service center. To the fullest extent allowed by law, unauthorized warranty repair will void the warranty and is done at your risk.

How do I return a product under warranty?

To return a product to Wrensilva, please follow the instructions set out below:

1. Contact Wrensilva. To return a Wrensilva product to Wrensilva, you must inform Wrensilva that your product is defective within one (1) year from the original shipment date. After providing Wrensilva with the details of your defective product, you will be provided with a Return Merchandise Authorization (RMA). Just call us at the free phone number or use any of the other contact methods listed.

2. Use the Wrensilva shipping label and save a copy. You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Wrensilva shipping label you have received and follow the shipping instructions set out on the label to send the products back to Wrensilva. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.

3. Return the product within 14 days of the RMA issue. Wrensilva must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included.

4. Receive your refund or a repaired or replacement product. If you have returned the product within the warranty period, provided your return meets the above conditions, you may expect to see a credit to your account within 10 –15 business days. Credit will be issued in the same manner as your original purchase payment.

If you are receiving a repaired or replacement product, your product will ship following receipt and inspection of your original product. Shipping times will depend on the extent of repairs required and/or time necessary to produce a replacement product. We may require a valid credit card number to ship a replacement product.

If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the Wrensilva Warranty, we reserve the right to charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.