Policies

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

 

SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

What happens if I consent to receive SMS messages?
If you opt-in to receive SMS messages (including text messages) from us at the specific number(s) you have provided to us, you are providing consent for us to contact you via SMS with service-related information, questions about your use of our services and products, and/or account and order information. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. We may use such means of communication described in this section even if you will incur costs to receive such SMS messages through your service provider. Standard message and data rates may apply to all SMS messages (including text messages) through your SMS provider, however Wrensilva does not charge for this service. We may modify or terminate our SMS messaging services from time to time, for any reason, and without notice, including the right to terminate SMS messaging with or without notice, without liability to you.

 

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@wrensilva.com or mailing us at: Wrensilva, 1995 Main St San Diego, California US 92113

 

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – SHOPIFY, SHOPIFY PAYMENT & SHOPIFY COOKIES

We use Shopify Inc., an online e-commerce platform, to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

 

SHOPIFY PAYMENT

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

SHOPIFY COOKIES

We use the following Shopify Cookies. If you’d like to opt out, please following the instructions on our Privacy Policy page.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, set by Google, and tracks who visits the store and from where.

 

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

 

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

 

SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@wrensilva.com or by mail at
Wrensilva
[Re: Privacy Compliance Officer]
1995 Main St San Diego California US 92113

Terms of Sale

Consoles purchased from Wrensilva are handmade in our San Diego shop and built to order, we do not accept returns. This applies to all consoles, speakers, and any items that have been subject to customization. If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

 

In the event of defect, please refer to Wrensilva Warranty info.

 

In the event of damage that has occurred during shipping, please DO NOT DISPOSE OF PACKAGING and contact us at hello@wrensilva.com or by phone at 1-800-292-6353 immediately. You will also need to email the carrier. A claim will need to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaged packages or loss of items during shipment.

Terms of Sale

Consoles purchased from Wrensilva are handmade in our San Diego shop and built to order, we do not accept returns. This applies to all consoles, speakers, and any items that have been subject to customization. If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

 

In the event of defect, please refer to Wrensilva Warranty info.

 

In the event of damage that has occurred during shipping, please DO NOT DISPOSE OF PACKAGING and contact us at hello@wrensilva.com or by phone at 1-800-292-6353 immediately. You will also need to email the carrier. A claim will need to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaged packages or loss of items during shipment.

 

 

 

Limited Product Warranty

What is the warranty period?

This warranty protects you for a period of one (1) year (“Warranty Period”) from your date of delivery as stated in your bill of sale or as otherwise established by Wrensilva LLC (“Wrensilva” or “we” or “us”). The Warranty Period is applicable to all Wrensilva products, regardless of each product type or model. Any warranty service or parts replacement will not extend the Warranty Period. Any warranty replacement parts or product will assume only the remainder of the Warranty Period of the original product.

 

What does this warranty cover and what does it not cover?

Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a Wrensilva authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless Wrensilva states otherwise, you purchased this product brand new; (4) any accessory related to product is supplied by Wrensilva.

 

This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance, if applicable; resulting from repairs by someone Wrensilva did not authorize; (for products not specified by Wrensilva for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by any reseller or agent; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use; any installation, removal or reinstallation; any set-up calibration or adjustment; any performance variations due to installation related circumstances, such as program source quality or AC power fluctuations.

 

Wrensilva reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.

 

What will Wrensilva do to correct problems under warranty?

If this product has a defect covered by this warranty, Wrensilva will, at its option, either: (1) repair this product at no charge to you, (2) exchange this product with a product that is functionally equivalent to this product, or (3) refund the purchase price of the product. Any replaced or refunded parts or products shall become Wrensilva property, and, by submitting any product for warranty service, you represent and warrant to Wrensilva that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.

 

Who is protected by the warranty?

This warranty protects only the original end-user (“you” or “your” or “Buyer”), and is not transferable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for Wrensilva products purchased from authorized Wrensilva dealers within the fifty United States, and it does not apply to products purchased or transferred elsewhere. If you purchased this product (or have subsequently transferred it) outside the fifty United States, you should contact your local Wrensilva distributor for warranty information.

 

How can warranty service be obtained?

In the event that you require warranty service on this product, you should first contact us directly at hello@wrensilva.com or 1-800-292-6353. Please be prepared to provide detailed information on the symptoms or difficulties you have observed with the product’s performance. We may direct you to an authorized service center or ask you to send the product to us for repair. In either case, you will have to present your original bill of sale to establish warranty coverage. Do not send a product to us without prior authorization. Warranty repair of this product must be done by an authorized dealer or service center. To the fullest extent allowed by law, unauthorized warranty repair will void the warranty and is done at your risk.

 

How do I return a product under warranty?

To return a product to Wrensilva, please follow the instructions set out below:

1. Contact Wrensilva. To return a Wrensilva product to Wrensilva, you must inform Wrensilva that your product is defective within one (1) year from the original shipment date. After providing Wrensilva with the details of your defective product, you will be provided with a Return Merchandise Authorization (RMA). Just call us at the free phone number or use any of the other contact methods listed.

 

2. Use the Wrensilva shipping label and save a copy. You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Wrensilva shipping label you have received and follow the shipping instructions set out on the label to send the products back to Wrensilva. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.

 

3. Return the product within 14 days of the RMA issue. Wrensilva must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included.

 

4. Receive your refund or a repaired or replacement product. If you have returned the product within the warranty period, provided your return meets the above conditions, you may expect to see a credit to your account within 10 –15 business days. Credit will be issued in the same manner as your original purchase payment.

 

If you are receiving a repaired or replacement product, your product will ship following receipt and inspection of your original product. Shipping times will depend on the extent of repairs required and/or time necessary to produce a replacement product. We may require a valid credit card number to ship a replacement product.

 

If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the Wrensilva Warranty, we reserve the right to charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.

What is the warranty period?

This warranty protects you for a period of one (1) year (“Warranty Period”) from your date of delivery as stated in your bill of sale or as otherwise established by Wrensilva LLC (“Wrensilva” or “we” or “us”). The Warranty Period is applicable to all Wrensilva products, regardless of each product type or model. Any warranty service or parts replacement will not extend the Warranty Period. Any warranty replacement parts or product will assume only the remainder of the Warranty Period of the original product.

 

What does this warranty cover and what does it not cover?

Except as otherwise stated in this policy, this warranty covers defects in materials and workmanship if: (1) you purchased this product from a dealer that is a Wrensilva authorized dealer with respect to this product at the time of your purchase; (2) your original, dated bill of sale is presented whenever warranty service is required during the warranty period; and (3) unless Wrensilva states otherwise, you purchased this product brand new; (4) any accessory related to product is supplied by Wrensilva.

 

This policy does not cover damage or loss: caused by accident (including force majeure or natural forces), misuse, abuse, neglect, product modification; failure to follow instructions in the owner’s guide, including failure to perform recommended periodic or routine maintenance, if applicable; resulting from repairs by someone Wrensilva did not authorize; (for products not specified by Wrensilva for commercial or industrial use) caused by any commercial or industrial use; to the decorative surface of this product; to any data, software or information; caused by using this product for other than its intended purpose; or covered under any of your (or your installer’s) insurance policy or coverage. The following are also excluded from this warranty: claims based upon any misrepresentations by any reseller or agent; if this product’s serial number has been altered, defaced or removed; deterioration of component parts, the nature of which is to become worn or depleted with use; any installation, removal or reinstallation; any set-up calibration or adjustment; any performance variations due to installation related circumstances, such as program source quality or AC power fluctuations.

 

Wrensilva reserves the right to change the design of, or upgrade, any product from time to time without notice and with no obligation to make any changes or upgrades to any products previously sold or manufactured.

 

What will Wrensilva do to correct problems under warranty?

If this product has a defect covered by this warranty, Wrensilva will, at its option, either: (1) repair this product at no charge to you, (2) exchange this product with a product that is functionally equivalent to this product, or (3) refund the purchase price of the product. Any replaced or refunded parts or products shall become Wrensilva property, and, by submitting any product for warranty service, you represent and warrant to Wrensilva that you are the sole owner of such product, and that it is not subject to any liens or encumbrances.

 

Who is protected by the warranty?

This warranty protects only the original end-user (“you” or “your” or “Buyer”), and is not transferable. Any attempt to transfer this warranty shall immediately make this warranty void. This warranty is valid only for Wrensilva products purchased from authorized Wrensilva dealers within the fifty United States, and it does not apply to products purchased or transferred elsewhere. If you purchased this product (or have subsequently transferred it) outside the fifty United States, you should contact your local Wrensilva distributor for warranty information.

 

How can warranty service be obtained?

In the event that you require warranty service on this product, you should first contact us directly at hello@wrensilva.com or 1-800-292-6353. Please be prepared to provide detailed information on the symptoms or difficulties you have observed with the product’s performance. We may direct you to an authorized service center or ask you to send the product to us for repair. In either case, you will have to present your original bill of sale to establish warranty coverage. Do not send a product to us without prior authorization. Warranty repair of this product must be done by an authorized dealer or service center. To the fullest extent allowed by law, unauthorized warranty repair will void the warranty and is done at your risk.

 

How do I return a product under warranty?

To return a product to Wrensilva, please follow the instructions set out below:

1. Contact Wrensilva. To return a Wrensilva product to Wrensilva, you must inform Wrensilva that your product is defective within one (1) year from the original shipment date. After providing Wrensilva with the details of your defective product, you will be provided with a Return Merchandise Authorization (RMA). Just call us at the free phone number or use any of the other contact methods listed.

 

2. Use the Wrensilva shipping label and save a copy. You will receive an email confirming the RMA number. This email will include a prepaid returns shipping label. Use the Wrensilva shipping label you have received and follow the shipping instructions set out on the label to send the products back to Wrensilva. Please ensure that all previous shipping labels or other markings have been removed or covered completely prior to applying the provided return shipping label. Retain a copy of the shipping label with the applicable tracking number signed by an agent of the carrier.

 

3. Return the product within 14 days of the RMA issue. Wrensilva must receive the returned item within 14 calendar days after an RMA number has been issued and the unit returned must match the serial number specified in the RMA. Make sure you pack the product in a safe packaging. All contents (brochures and wires) need to be included.

 

4. Receive your refund or a repaired or replacement product. If you have returned the product within the warranty period, provided your return meets the above conditions, you may expect to see a credit to your account within 10 –15 business days. Credit will be issued in the same manner as your original purchase payment.

 

If you are receiving a repaired or replacement product, your product will ship following receipt and inspection of your original product. Shipping times will depend on the extent of repairs required and/or time necessary to produce a replacement product. We may require a valid credit card number to ship a replacement product.

 

If we do not receive the original product(s) within 14 days, or if we determine that the problem with your product(s) is not covered by the Wrensilva Warranty, we reserve the right to charge the then-current standard price for the applicable product(s) to your credit card or the original form of payment used at the time you placed your original order.