TERMS OF SALE
Consoles purchased from Wrensilva are hand-built in our San Diego shop and made to order, we do not accept returns.
If you need to cancel your order, you must cancel within 24 hours to receive a full refund.
In the event of defect, please refer to Wrensilva Warranty info.
In the event of damage that has occurred during shipping, please DO NOT DISPOSE OF PACKAGING and contact us at hello@wrensilva.com. More info above under "My item arrived damaged. What should I do?"
Yes we do. We stand firmly behind the quality of our products and our commitment to Wrensilva customers. Here is the Wrensilva Warranty documentation. Any further questions requesting clarification should be directed to hello@wrensilva.com and responses will be provided in writing.
Shipping rates and delivery estimates
|
PRODUCT |
SHIPMENT METHOD |
LEAD TIME (APPROXIMATE) |
SHIPPING COST |
|
M1 |
Freight + White Glove Service |
6-8 weeks |
$650 |
|
The Standard |
Freight |
6-8 weeks |
$400 |
|
Loft |
FedEx Ground |
6-8 weeks |
$300 |
|
Accessories |
FedEx Ground |
2-3 days |
FREE |
|
White Glove AddOn |
In addition to freight |
- |
+$250 |
Shipping rates and delivery estimates
Orders will be shipped according to lead times and shipping methods stated in this chart. All consoles are built to order and lead times are approximate. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Processing time
All orders are processed within 2 business days, and will ship according to approximate lead times.
Add-on services
Expedited Shipping is not included but is available for all orders at additional cost.
White Glove Delivery Service is not included, but is available for all orders at additional cost. This service is an add-on to our standard freight crated curbside/garage delivery. White Glove Service includes unboxing the console, moving it into its final position within the building, and disposing of any packing materials.
If interested in adding White Glove Service or Expedited Shipping to your order please add it to your cart on this page https://wrensilva.com/products/white-glove-service
Note: White Glove Service and/or Expedited Shipping can be purchased and added to an order at any time between console purchase and ship date.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24hrs.
International Shipping Policy
Wrensilva ships to addresses within the U.S. and U.S Territories only. We currently do not ship outside the U.S.
Customs, Duties, and Taxes
Wrensilva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages
Wrensilva is not liable for any products damaged or lost during shipping. Should your order be lost or damaged in transit, a claim needs to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaging packages or losing items during shipment. Please email both the carrier and hello@wrensilva.com immediately and please SAVE ALL PACKAGING (very important).
Returns
Consoles purchased from Wrensilva are built to order, we do not accept returns in usual instances. This applies to all consoles, speakers, and any items that have been subject to customization.
In the event of defect, please refer to Wrensilva Warranty info.
Each Wrensilva® product is very different in terms of size and weight and time it takes to build.
Please reference the chart above for the current projected lead time to ship date.
Our consoles are all handbuilt and handwired in San Diego, California. We try to be as accurate as possible with lead times but please order with enough advance time for flexibility if your console is intended for a special occasion or as a gift.
Our Loft ships via FedEx Ground in standard cardboard boxes. Signature is required at delivery, FedEx will not leave your package unattended.
The M1 and The Standard consoles ship via freight in a well-padded cardboard crate. When the console reaches the local terminal, the shipping provider will call the customer directly to schedule drop-off within a window of 2-3 hours, customer's choice as to which business day the delivery is performed. The freight company will wheel the crated console into your garage or street-level entrance. They will not unbox, carry up stairs, or set up the console.
White-glove is not included, but yes it is an option by request and subject to additional cost.
Our standard console delivery is performed by a cross-country freighting company, and while the drivers may move things, they aren't 'movers'. This service (white-glove) needs to be arranged in advance, possibly with a third party.
White-glove service can be added to a console order at any time up until ship date through this page:
Absolutely. As these are high value packages, we never ship a console without contacting the customer first to check scheduling concerns and affirm that someone will be available to accept and confirm a successful delivery. A representative will reach out about a week before the projected ship date to inquire about availability to accept delivery, confirm your shipping address, and inquire about any special considerations. Tracking information for all products will be provided upon shipping.
Yes. Please contact us directly at hello@wrensilva.com to inquire. We are headquartered in San Diego, California.
DO NOT PROVIDE YOUR SIGNATURE FOR DAMAGED PACKAGES!
Please refuse delivery and immediately give the unboxed unit back to the delivery driver. Providing your signature at delivery is affirming to the delivery company that the package arrived in good condition. This severely complicates the return process.
If however, you or another has already signed and accepted delivery of the damaged unit, please DO NOT DISPOSE OF PACKAGING and contact us immediately at hello@wrensilva.com. We will assess the situation on a case by case basis to determine whether the item needs to be returned or can be easily serviced by a local technician. Again, please keep the packaging. Should the item need to be returned for replacement, you will need the packaging to return the item and we will need it to negotiate damages and reshipping in both directions with the carrier. Any photographic documentation of the unopened package is also appreciated.
Finally, we gladly will take care of any units that have been damaged in transit and will work quickly to resolve any issue, however we do not ship replacement units for consoles that have not been returned to us. The exception to this is if you consent that we will place a hold charge for the additional unit should the first item not be returned.
(800) 292-6353
hello@wrensilva.com
Wrensilva
1995 Main St
San Diego, CA 92113
*please call ahead to schedule a private demo*