Terms and Shipping


We stand firmly behind the quality of our products and our commitment to Wrensilva customers. Here is the Wrensilva Warranty documentation. Any further questions requesting clarification should be directed to hello@wrensilva.com and responses will be provided in writing.

Returns/Refunds Policies


Consoles purchased from Wrensilva are hand-built in our San Diego shop and made to order, we do not accept returns.

If you need to cancel your order, you must cancel within 24 hours to receive a full refund.

In the event of defect, please refer to Wrensilva Warranty info.

In the event of damage that has occurred during shipping, please DO NOT DISPOSE OF PACKAGING and contact us at hello@wrensilva.com. More info above under "My item arrived damaged. What should I do?"

Privacy Policy




When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

What happens if I consent to receive SMS messages?
If you opt-in to receive SMS messages (including text messages) from us at the specific number(s) you have provided to us, you are providing consent for us to contact you via SMS with service-related information, questions about your use of our services and products, and/or account and order information. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. We may use such means of communication described in this section even if you will incur costs to receive such SMS messages through your service provider. Standard message and data rates may apply to all SMS messages (including text messages) through your SMS provider, however Wrensilva does not charge for this service. We may modify or terminate our SMS messaging services from time to time, for any reason, and without notice, including the right to terminate SMS messaging with or without notice, without liability to you.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@wrensilva.com or mailing us at:
1995 Main St San Diego California US 92113



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@wrensilva.com or by mail at
[Re: Privacy Compliance Officer]
1995 Main St San Diego California US 92113


Orders will be shipped according to lead times and shipping methods stated in this chart. All consoles are built to order and lead times are approximate. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.  


All orders are processed within 2 business days, and will ship according to approximate lead times.


You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24hrs.


Wrensilva ships to addresses within the U.S. and U.S Territories only. We currently do not ship outside the U.S.


Wrensilva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)


Wrensilva is not liable for any products damaged or lost during shipping. Should your order be lost or damaged in transit, a claim needs to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaging packages or losing items during shipment. Please email both the carrier and hello@wrensilva.com immediately and please SAVE ALL PACKAGING (very important).  


Consoles purchased from Wrensilva are built to order, we do not accept returns in usual instances. This applies to all consoles, speakers, and any items that have been subject to customization.

In the event of defect, please refer to Wrensilva Warranty info.


How much is shipping and how long does it take to receive my order?

Each Wrensilva® product is very different in terms of size and weight and time it takes to build.

Please reference the chart above for the current projected lead time to ship date.

Our consoles are all handbuilt and handwired in San Diego, California. We try to be as accurate as possible with lead times but please order with enough advance time for flexibility if your console is intended for a special occasion or as a gift.

How do you ship your consoles?

The Loft ships via FedEx Ground and requires a signature upon delivery. Our dedicated team carefully packs each Loft in two well-padded cardboard boxes to ensure a safe delivery.

The M1 and The Standard consoles ship via freight in a well-padded cardboard crate. When the console reaches the local terminal, the carrier will contact you directly to schedule a White Glove delivery appointment.

What does your White Glove delivery service include?

The M1 and The Standard are delivered through a White Glove service. A professional delivery team will bring your new Wrensilva to your home on a pre-scheduled date and handle the unboxing of the console, positioning it in a room of your choosing, and discarding all packing materials.


I travel a lot, will I be contacted before my order ships?

Absolutely. As these are high value packages, we never ship a console without contacting the customer first to check scheduling concerns and affirm that someone will be available to accept and confirm a successful delivery. A representative will reach out about a week before the projected ship date to inquire about availability to accept delivery, confirm your shipping address, and inquire about any special considerations. Tracking information for all products will be provided upon shipping.

Do you allow local pick-up or have an option for local delivery?

Yes. Please contact us directly at hello@wrensilva.com to inquire. We are headquartered in San Diego, California.

My item arrived damaged.  What should I do?


Please refuse delivery and immediately give the unboxed unit back to the delivery driver. Providing your signature at delivery is affirming to the delivery company that the package arrived in good condition. This severely complicates the return process.

If however, you or another has already signed and accepted delivery of the damaged unit, please DO NOT DISPOSE OF PACKAGING and contact us immediately at hello@wrensilva.com. We will assess the situation on a case by case basis to determine whether the item needs to be returned or can be easily serviced by a local technician. Again, please keep the packaging. Should the item need to be returned for replacement, you will need the packaging to return the item and we will need it to negotiate damages and reshipping in both directions with the carrier. Any photographic documentation of the unopened package is also appreciated.

Finally, we gladly will take care of any units that have been damaged in transit and will work quickly to resolve any issue, however we do not ship replacement units for consoles that have not been returned to us. The exception to this is if you consent that we will place a hold charge for the additional unit should the first item not be returned.

Still Have Questions?


(800) 292-6353


Wrensilva Headquarters
1995 Main St
San Diego, CA 92113

Wrensilva Showroom
8625 Melrose Ave
Los Angeles, CA 90069

*please call ahead to schedule a private demo*

(800) 292-6353