Shipping rates and delivery estimates
Orders will be shipped according to lead times and shipping methods stated in this chart. All consoles are built to order and lead times are approximate. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
All orders are processed within 2 business days, and will ship according to approximate lead times.
Expedited Shipping is not included but is available for all orders at additional cost.
White Glove Delivery Service is not included, but is available for all orders at additional cost. This service is an add-on to our standard freight crated curbside/garage delivery. White Glove Service includes unboxing the console, moving it into its final position within the building, and disposing of any packing materials.
If interested in adding White Glove Service or Expedited Shipping to your order please add it to your cart on this page https://wrensilva.com/products/white-glove-service
Note: White Glove Service and/or Expedited Shipping can be purchased and added to an order at any time between console purchase and ship date.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24hrs.
International Shipping Policy
Wrensilva ships to addresses within the U.S. and U.S Territories only. We currently do not ship outside the U.S.
Customs, Duties, and Taxes
Wrensilva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Wrensilva is not liable for any products damaged or lost during shipping. Should your order be lost or damaged in transit, a claim needs to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaging packages or losing items during shipment. Please email both the carrier and email@example.com immediately and please SAVE ALL PACKAGING (very important).
Consoles purchased from Wrensilva are built to order, we do not accept returns in usual instances. This applies to all consoles, speakers, and any items that have been subject to customization.
In the event of defect, please refer to Wrensilva Warranty info.