Shipping policy
Current shipping rates and delivery estimates
| PRODUCT | SHIPMENT METHOD | LEAD TIME (APPROXIMATE) |
SHIPPING COST
|
M1 |
White Glove Delivery |
Approx 6 weeks |
$450 |
The Standard |
White Glove Delivery |
Approx 6 weeks |
$450 |
Studio |
White Glove Delivery |
6-8 weeks |
$450 |
Larrabee Creator Edition |
White Glove Delivery |
8-12 weeks |
$450 |
Shipping rates and delivery estimates
Orders will be shipped according to lead times and shipping methods stated in this chart. All consoles are built to order and lead times are approximate. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Processing time
All orders are processed within 2 business days, and will ship according to approximate lead times.
Add-on services
Expedited Shipping is not included but is available for all orders at additional cost.
Shipment confirmation & order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24hrs.
International Shipping Policy
Wrensilva ships to addresses within the U.S. and U.S Territories only. We currently do not ship outside the U.S.
Customs, Duties, and Taxes
Wrensilva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Damages
Wrensilva is not liable for any products damaged or lost during shipping. Should your order be lost or damaged in transit, a claim needs to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaging packages or losing items during shipment. Please email both the carrier and hello@wrensilva.com immediately and please SAVE ALL PACKAGING (very important).
Returns
Consoles purchased from Wrensilva are built to order, we do not accept returns in usual instances. This applies to all consoles, speakers, and any items that have been subject to customization.
In the event of defect, please refer to Wrensilva Warranty info.