Shipping policy

Current shipping rates and delivery estimates

 PRODUCT SHIPMENT METHOD LEAD TIME (APPROXIMATE)
SHIPPING COST
M1
White Glove Delivery
Approx 6 weeks
$450
The Standard
White Glove Delivery
Approx 6 weeks
$450
Studio
White Glove Delivery
6-8 weeks
$450
Larrabee Creator Edition
White Glove Delivery
8-12 weeks
$450

 

Shipping rates and delivery estimates

Orders will be shipped according to lead times and shipping methods stated in this chart. All consoles are built to order and lead times are approximate. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.   

Processing time

All orders are processed within 2 business days, and will ship according to approximate lead times.

Add-on services

Expedited Shipping is not included but is available for all orders at additional cost.

Shipment confirmation & order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).  The tracking number will be active within 24hrs.

International Shipping Policy

Wrensilva ships to addresses within the U.S. and U.S Territories only. We currently do not ship outside the U.S.

Customs, Duties, and Taxes

Wrensilva is not responsible for any customs and taxes applied to your order.  All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages

Wrensilva is not liable for any products damaged or lost during shipping.  Should your order be lost or damaged in transit, a claim needs to be filed with the shipping carrier. We will happily assist in the process, but the shipping carrier is liable for damaging packages or losing items during shipment.  Please email both the carrier and hello@wrensilva.com immediately and please SAVE ALL PACKAGING (very important).  

Returns

Consoles purchased from Wrensilva are built to order, we do not accept returns in usual instances. This applies to all consoles, speakers, and any items that have been subject to customization.

In the event of defect, please refer to Wrensilva Warranty info.