Frequently Asked Questions

GENERAL

Do you do custom orders?

Not typically, but it never hurts to ask. If we are able to do it without disrupting production flow we will generate an estimate for the extra customization work involved.

If I have a turntable already and want it built into the console, is that possible?

No. We've carefully selected the turntable components in all our stereo consoles to deliver the Wrensilva audio experience we're known for. But you can never have too much music in your home, please consider saving that turntable for another room

What turntable is used in your consoles?

We do not use a standard retail turntable in any of our stereo consoles. The Wrensilva M1 comes equipped with VPI parts as well as Wrensilva parts and electronics. Our Standard One and Loft models use Wrensilva parts as well as components from another leading American turntable manufacturer whose name we are not at liberty to disclose as per our agreement. We stand firmly behind the quality of our components and partners, and believe the music experience is unmatched by off-the-shelf solutions.

What is the difference between your Loft model and the Loft Sonos Edition model?

In terms of the furniture construction and turntable assembly, both models are identical. The difference is in the electronics:

The Loft model is equipped with a 300wpc Class D amplifier which will power any passive speaker on the market with which it is paired, for example, our Wrensilva Monitor speakers are traditional passive speakers. The Loft is a powerful machine and contains many of the same electronics as our full size M1 and Standard One consoles.

The Loft does have Sonos functionality and will operate with Sonos speakers, but as the system overall is set up with a more traditional interface of analog knobs/controls, any volume/tone adjustments with Sonos speakers still needs to be done in the Sonos app.

The Loft Sonos Edition This model is sold exclusively on Sonos.com and works only with Sonos speakers. This model cannot be used with passive speakers. If you prefer to use the Loft with Sonos wireless speakers only, the Loft Sonos Edition is ideal.

Optimized for the Sonos home, the volume knob on the Loft SE is synced with your Sonos app.

In addition, the selector knob on the unit makes it easy for the Sonos user to incorporate vinyl as well as other audio devices (via RCA and 3.5mm aux jacks) into their Sonos system. Seamlessly switch between vinyl, streaming, auxilliary devices, and control the music both on the Loft SE or in the Sonos app.

Where can I see and hear your consoles?

The Wrensilva Showroom is now open to the public! Walk-in hours are Wed-Sat 10am-5pm. However, appointments can be for any day of the week by emailing hello@wrensilva.com  

Wrensilva Showroom is located at 3220 Adams Ave, San Diego, CA 92116

Do you ship internationally?

Not yet. FOB orders are possible, meaning a local California sale can be executed. After which we can assist by delivering the console to the Port of San Diego, however at that point the customer must take over and arrange, pay for, and assume all responsibility for overseas shipping and service.

Note that all Wrensilva consoles are built to operate on 60hz power, any Wrensilva console in a country using 50hz will need a frequency converter between the turntable motor and the power source (which we can explain upon request).

Do you do rush orders?

At this time, all of our consoles are hand-built and have a lead time before they are ready to ship. It would be unfair to put any one customer ahead of another, we fulfill orders in the order sequence that they are placed. However, all good things are worth waiting for, and we build great consoles. If you have a console in mind as a gift and would like something to present on a specific date, please see next question

What can you do for orders intended as a gift?  

Email us at hello@wrensilva.com ! All of our consoles have a lead time to ship date, but in the event that the order was (or will be) placed close to the special date, no need to worry. We put together great gift packages so you'll have something impressive to present. We can put together a simple complementary package that includes product literature and Wrensilva apparel, or we can put together a package that is more involved. Either way, we can provide an impressive package in advance of the console that will convey and create excitement for the 'big gift' of their Wrensilva record console.

Do you offer financing or a payment plan?

No, sorry, we leave that to institutions that specialize in that sort of thing. If interested in a line of credit with which to purchase your console, please inquire with your bank or a credit card company.

SHIPPING

How much is shipping and how long does it take to receive my order?

Each Wrensilva® product is very different in terms of size and weight and time it takes to build.

Please reference the chart at the top of our Shipping Page to see the shipping cost and current projected lead time to ship date.

Our consoles are all handbuilt and handwired in San Diego, California. We try to be as accurate as possible with lead times but please order with enough advance time for flexibility if your console is intended for a special occasion or as a gift.

How do you ship your consoles?

Smaller items such as our Loft and Monitor speakers ship via FedEx Ground in standard cardboard boxes.

Large items such as the M1 and Standard One consoles ship via freight in a wooden or cardboard crate. When the console reaches the local terminal, the shipping provider will call the customer directly to schedule drop-off within a window of 2-3 hours, customer's choice as to which business day the delivery is performed. The freight company will wheel the crated console into your garage or street-level entrance. They will not unbox, carry up stairs, or set up the console.

Is white-glove delivery included, if not, is it an option?

White-glove is not included, but yes it is an option by request and subject to additional cost.

Our standard console delivery is performed by a cross-country freighting company, and while the drivers may move things, they aren't 'movers'. This service (white-glove) needs to be arranged in advance, possibly with a third party.

Wrensilva is happy to request quotes from local providers of white-glove service (typically they are local moving companies) and the cost of that additional service is generally between $150-$250 depending on what companies are available. White-glove delivery includes a very specific time of delivery, unpacking and disposal of the shipping crate, and delivery into the console's final room position. It does not include the setting up of the console.

I travel a lot, will I be contacted before my order ships?

Absolutely. As these are high value packages, we never ship a console without contacting the customer first to check scheduling concerns and affirm that someone will be available to accept and confirm a successful delivery. A representative will reach out about a week before the projected ship date to inquire about availability to accept delivery, confirm your shipping address, and inquire about any special considerations. Tracking information for all products will be provided upon shipping.

Do you allow local pick-up or have an option for local delivery?

Yes. Please contact us directly at hello@wrensilva.com to inquire. We are headquartered in San Diego, California.

My item arrived damaged.  What should I do?

DO NOT PROVIDE YOUR SIGNATURE FOR DAMAGED PACKAGES!

Please refuse delivery and immediately give the unboxed unit back to the delivery driver. Providing your signature at delivery is affirming to the delivery company that the package arrived in good condition. This severely complicates the return process.

If however, you or another has already signed and accepted delivery of the damaged unit, please DO NOT DISPOSE OF PACKAGING and contact us immediately at hello@wrensilva.com. We will assess the situation on a case by case basis to determine whether the item needs to be returned or can be easily serviced by a local technician. Again, please keep the packaging. Should the item need to be returned for replacement, you will need the packaging to return the item and we will need it to negotiate damages and reshipping in both directions with the carrier. Any photographic documentation of the unopened package is also appreciated.

Finally, we gladly will take care of any units that have been damaged in transit and will work quickly to resolve any issue, however we do not ship replacement units for consoles that have not been returned to us. The exception to this is if you consent that we will place a hold charge for the additional unit should the first item not be returned.

TERMS AND WARRANTY

What is your return policy?

TERMS OF SALE
Consoles purchased from Wrensilva are built to order, we do not accept returns. This applies to the Wrensilva Loft Model, The Standard One, The M1, Sonos Edition Console, and any items that have been subject to customization.

In the event of defect, please refer to Wrensilva Warranty info.

In the event of damage that has occurred during shipping, please DO NOT DISPOSE OF PACKAGING and contact us at hello@wrensilva.com. More info above under "My item arrived damaged. What should I do?"

Do you provide a warranty?

Yes we do. We stand firmly behind the quality of our products and our commitment to Wrensilva customers. Here is the Wrensilva Warranty documentation. Any further questions requesting clarification should be directed to hello@wrensilva.com and responses will be provided in writing.

My item arrived damaged.  What should I do?

DO NOT PROVIDE YOUR SIGNATURE FOR DAMAGED PACKAGES!

Please refuse delivery and immediately give the unboxed unit back to the delivery driver. Providing your signature at delivery is affirming to the delivery company that the package arrived in good condition. This severely complicates the return process.

If however, you or another has already signed and accepted delivery of the damaged unit, please DO NOT DISPOSE OF PACKAGING and contact us immediately at hello@wrensilva.com. We will assess the situation on a case by case basis to determine whether the item needs to be returned or can be easily serviced by a local technician. Again, please keep the packaging. Should the item need to be returned for replacement, you will need the packaging to return the item and we will need it to negotiate damages and reshipping in both directions with the carrier. Any photographic documentation of the unopened package is also appreciated.

Finally, we gladly will take care of any units that have been damaged in transit and will work quickly to resolve any issue, however we do not ship replacement units for consoles that have not been returned to us. The exception to this is if you consent that we will place a hold charge for the additional unit should the first item not be returned.

OTHER

I received my console and love it.  However, I'm having trouble installing the turntable belt?  Is this the correct belt?

Yes it is. Turntable belts are just slightly awkward to install until one gets the hang of how to do it. Here's a video of our favorite method: Turntable SetUp

Is Wrensilva hiring?

We are always on the lookout for new talent!

If you have a background that you feel would be a great addition to Wrensilva, please send us your resume and a short introduction to yourself and your skills within the body of the email. Resumes sent with only an attachment, no introduction, will not be opened.

Send here: hello@wrensilva.com

We look forward to hearing from you!

HAVE A NOT-SO-FREQUENTLY ASKED QUESTION? EMAIL IT TO HELLO@WRENSILVA.COM

STILL HAVE QUESTIONS?

(800) 292-6353

hello@wrensilva.com

Wrensilva Showroom
3220 Adams Ave
San Diego, CA 92116

Showroom hours:
Wed-Sat 10a-5p